Return & Refund Policies
1. Australian Consumer Law (ACL)
Your rights under ACL apply to all purchases.
You are entitled to a repair, replacement, or refund if a product is:
-
Faulty
-
Not as described
-
Unsafe
-
Not fit for purpose
We will not refuse a remedy where the law requires one.
2. Change-of-Mind Returns
We accept change-of-mind returns within 30 days if the item is:
-
Unopened
-
Unused
-
In original packaging
-
In resalable condition
Return shipping for change-of-mind returns is at the customer’s cost.
3. Non-Returnable Items
For hygiene and safety reasons, the following may not be returned unless faulty:
-
Supplements or ingestible products
-
Opened skincare
-
Perishables
-
Digital downloads
-
Coaching session fees (unless required by ACL)
4. Faulty or Damaged Goods
If an item arrives damaged or faulty:
-
Contact us within 14 days
-
Provide order number + photos
-
We will offer a repair, replacement, store credit, or refund as appropriate
5. Refund Processing
Refunds are processed to your original payment method within 5–14 business days after approval.
6. Return Address
Spring Honey Returns
[Insert Full Address]
Australia
Warranty Policy
1. Statutory Warranty Under ACL
All products come with guarantees that cannot be excluded under Australian Consumer Law.
If a product fails to meet these guarantees, you are entitled to a remedy such as repair, replacement, or refund.
2. Manufacturer’s Warranty
Some products may include a manufacturer’s warranty. These terms will be outlined on the product page or packaging.
3. Warranty Claims Process
To submit a claim:
-
Email [Insert Email]
-
Provide your order number
-
Describe the issue and include photos/video
-
Provide proof of purchase
We will assess the claim and provide a remedy.
4. Exclusions
Warranty does not cover:
-
Damage from misuse or neglect
-
Wear and tear
-
Unauthorized alterations
-
Accidental damage
-
Failure to follow product instructions