1. Order Processing

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• Orders are processed within 2–5 business days.

• Orders placed on weekends or public holidays will begin processing the next business day.

• You will receive an email confirmation once your order is placed and another once it is shipped.

 

2. Processing Times

• Orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotions, processing times may be slightly longer.

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3. Shipping Methods & Delivery Timeframes

 

We partner with trusted Australian carriers such as Australia Post, CouriersPlease, and Sendle.

 

Estimated delivery timeframes:

• Standard Shipping: 3–10 business days

• Express Shipping (if applicable): 1–3 business days

 

Please note that delivery times may vary depending on:

• Your location

• Courier delays

• Weather conditions

• Seasonal volumes

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4. Shipping Fees

 

Shipping fees are calculated at checkout and depend on:

• Your selected shipping method

• Package weight and size

• Delivery location within Australia

 

We may offer free shipping promotions, which will be clearly stated when available.

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5. Order Tracking

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• Once dispatched, you will receive a tracking number (if applicable).

• Tracking updates are handled by the courier.

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6. Delays, Lost or Damaged Packages

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• We are not liable for courier delays beyond our control.

• If an order is significantly delayed or missing, contact us at [Insert Email].

• For damaged items, notify us within 48 hours with photos of the product and packaging.

 

7. Incorrect Shipping Information

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Please ensure your shipping address is correct. Customers are responsible for providing accurate shipping details.

We cannot change an address after dispatch, nor refund orders delivered to an incorrect address provided by the customer.

Spring Honey is not liable for:

• Delays due to incorrect addresses

• Lost packages resulting from incorrect information

• Additional costs to re-ship the order

 

If you realise you entered an incorrect address, please contact us immediately at:
📧 support@springhoney.com.au