Welcome to Spring Honey (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of springhoney.com.au, including all purchases of products, bookings for services, and interactions with our content. By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of our website.

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Spring Honey is based in Australia and operates in accordance with Australian Consumer Law (ACL).

 

1. USE OF OUR WEBSITE

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1.1 You must be at least 18 years old to make purchases or book services, or have consent from a parent or guardian.

 

1.2 You agree not to use this website for any unlawful, abusive, or fraudulent activity.

1.3 We reserve the right to refuse service, disable accounts, or cancel orders if misuse or policy breaches occur.

1.4 All content on this website (including images, text, graphics, and videos) is protected by copyright and other intellectual property laws. You may not reproduce or distribute without written permission.

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2. PRODUCTS & ORDERING

 

2.1 All orders placed through our website are subject to availability and acceptance.

 

2.2 Product descriptions, pricing, and images are provided for convenience; colours or appearances may vary slightly.

 

2.3 Prices are listed in AUD and include GST where applicable.

 

2.4 We reserve the right to change product prices or discontinue items at any time without notice.

 

2.5 An order is confirmed only when payment is successfully received and you receive an order confirmation email.

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3. PAYMENTS

 

3.1 We accept payment through the methods displayed at checkout (e.g., credit card, PayPal, Afterpay — as applicable).

 

3.2 By providing payment information, you warrant that the information is accurate and authorised for use.

 

3.3 Orders may be cancelled if payment cannot be processed.

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4. SHIPPING & DELIVERY

 

4.1 We offer shipping within Australia and to selected international destinations (where applicable).

 

4.2 Shipping timeframes provided at checkout are estimates only and may vary due to courier delays or unforeseen circumstances.

 

4.3 Once dispatched, your order becomes the responsibility of the courier. We are not liable for delays outside of our control.

 

4.4 Shipping costs are displayed at checkout and are non-refundable unless required by law.

(A full Shipping Policy should be linked separately.)

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5. RETURNS, REFUNDS & EXCHANGES

 

5.1 Your rights under Australian Consumer Law (ACL) apply to all purchases. If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.

 

5.2 Change-of-mind returns may be accepted within [X] days, provided the item is unused, unopened, and in its original condition.

 

5.3 Return shipping for change-of-mind returns is the customer’s responsibility.

 

5.4 Refunds are processed to the original payment method once the return is received and inspected.

 

5.5 Sale items are still covered by consumer guarantees.

 

Click here for more on our Return & Refund Policy. 

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6. HEALTH & WELLNESS SERVICES (COACHING & NATUROPATHY)

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6.1 Spring Honey provides general wellness support, naturopathy consultations, and health coaching services.

6.2 These services do not replace professional medical diagnosis, treatment, or specialist care.
6.3 You should consult your general practitioner or healthcare provider before making changes to diet, lifestyle, or medications.

6.4 We do not guarantee specific results, as individual outcomes vary.

6.5 You must provide accurate and complete information during consultations and agree that outcomes depend on your personal commitment and health circumstances.

6.6 We reserve the right to decline or discontinue sessions if safety, ethical, or professional concerns arise.

 

7. APPOINTMENTS, CANCELLATIONS & RESCHEDULING

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7.1 Appointment times are confirmed once payment or booking is completed.

7.2 You may reschedule or cancel a session with at least [e.g., 48 hours] notice.

 

7.3 Late cancellations or no-shows may result in a fee or forfeiture of the session fee.

 

7.4 Spring Honey may reschedule or cancel appointments due to illness, emergencies, or unforeseen events. In such cases, you will be offered an alternative appointment or a refund.

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8. INTELLECTUAL PROPERTY

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8.1 All trademarks, logos, brand assets, digital content, programs, guides, and materials provided by Spring Honey are owned or licensed by us.

8.2 You may not copy, share, resell, reproduce, or distribute any materials (including coaching/naturopathy resources) without express written permission.

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9. LIMITATION OF LIABILITY

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9.1 To the extent permitted by law, Spring Honey is not liable for any indirect, incidental, special, or consequential damages including but not limited to loss of income, emotional distress, data loss, or business interruption.

9.2 Our total liability for any product or service is limited to the amount paid by you for that product or service.

 

9.3 Nothing in these Terms limits your rights under Australian Consumer Law.

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10. INDEMNITY

 

You agree to indemnify and hold Spring Honey harmless from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website, breach of these Terms, or misuse of our services and products.

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11. PRIVACY & PERSONAL INFORMATION

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11.1 We collect, store, and use your personal information in accordance with our Privacy Policy.

11.2 By using our website and services, you consent to the collection and processing of your data as outlined in the Privacy Policy.

11.3 Health information provided for naturopathy or coaching is confidential and stored securely in accordance with applicable privacy laws.

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Read our Privacy & Personal Information Policy.

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12. THIRD-PARTY LINKS & SERVICES

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12.1 Our website may contain links to third-party websites or apps. We are not responsible for their content or privacy practices.

12.2 Any third-party services used (e.g., payment gateways, booking software) are governed by their own terms and policies.

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13. FORCE MAJEURE

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We are not responsible for delays or failure to perform obligations due to events outside our reasonable control, including natural disasters, pandemics, courier disruptions, or technical outages.

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14. GOVERNING LAW

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These Terms are governed by the laws of Australia and the state/territory in which Spring Honey is registered.
Disputes shall be subject to the non-exclusive jurisdiction of the Australian courts.

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15. AMENDMENTS TO TERMS

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Spring Honey may update or modify these Terms at any time.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website constitutes acceptance of the updated Terms.

16. CONTACT US

For questions about these Terms or your customer rights, please contact:
Spring Honey Support
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Physical Address]